Refund Policy Update for Celcom Postpaid Payments

Effective Date: May 6, 2024

We are committed to ensuring that our payment processes are efficient and error-free. To this end, we are implementing a significant change to the Celcom Postpaid payment policy that will affect how incorrect payments are handled.

New Refund Policy:

Starting from May 6, 2024, if a payment is mistakenly made to the wrong Celcom Postpaid account, we will no longer issue refunds. Instead, we will transfer the funds to the correct account number provided by the customer.

What You Need to Do:

We urge all customers and partners to ensure that the account details are accurate before processing any payments. This proactive measure will help avoid the need for subsequent corrections and ensure that your payments are processed smoothly.

Need Assistance?

If you have questions about this policy update or need assistance with payment verification, please contact our customer support team. We are here to help ensure that your transactions proceed without any issues.

We appreciate your understanding and cooperation as we continue to improve our payment services. Thank you for being a valued member of our community.

Contact Us:

For more information or assistance, please reach out to our support team at support@iimmpact.com